1. Introduction

This page has been prepared by BESAN EV GEREÇLERİ SANAYİ VE TİCARET LİMİTED ŞİRKETİ to explain the rights and obligations of our customers regarding online sales transactions. In accordance with the Distance Sales Regulation, consumer rights are protected, and commercial activities are carried out in compliance with legal regulations.

2. Seller Information

  • Company Name: BESAN EV GEREÇLERİ SANAYİ VE TİCARET LİMİTED ŞİRKETİ
  • Address: BAŞAKŞEHİR MAH. HÜRRİYET BLV. KENT NERİVA KONUTLARI A BLOK NO: 121 /1 İÇ KAPI NO: 69 BAŞAKŞEHİR/ İSTANBUL
  • Email: info@lalethermos.com
  • Tax Office and Registration Number: 1660815310 BAŞAKŞEHİR

3. Product Details

  • Our products include high-quality thermal flasks designed to preserve the temperature of your beverages.
  • Available capacities: 600 ml and 1 liter.
  • All product details and usage instructions are provided on the respective product pages.
  • Prices include VAT, and shipping costs are indicated during checkout.

4. Contract Confirmation

  • Customers placing an order must approve the “Distance Sales Agreement” before proceeding with the payment.
  • Once approved, the contract will be sent to the customer’s registered email address and stored in our system.

5. Delivery and Shipping

  • Orders will be dispatched to the courier within 3 business days after payment is completed.
  • Delivery time depends on the customer’s location and is limited to addresses within Turkey.
  • If the product is damaged during delivery, customers should refuse to accept the package and request a damage report from the courier.

6. Right of Withdrawal

  • Customers have the right to cancel their purchase within 14 days of receiving the product, without providing any justification.
  • For returns, customers must notify us at info@lalethermos.com.
  • The right of withdrawal does not apply to products that have been used, damaged, or personalized.

7. Return and Refund Policy

  • Refunds will be processed within 14 days after the returned product is received by us.
  • If the product is defective, the return shipping fee will be covered by us.
  • Refunds will be made using the same payment method used during the purchase.

8. Legal Disputes

  • Customers can send their complaints and disputes to info@lalethermos.com.
  • Unresolved disputes may be escalated to Consumer Arbitration Committees or Courts in Turkey.

9. Data Protection

  • Customer data is protected under the Personal Data Protection Law (KVKK).
  • For more information, please visit our Privacy Policy.

10. Responsibilities and Obligations

  • The seller is responsible for fulfilling all orders in accordance with the applicable laws.
  • The buyer is responsible for providing accurate information during the purchase and checking the product upon delivery.

This page was last updated on [29.11.2024]. For further information, please feel free to contact us.